Identification of new taxpayers, continuous improvement of service quality, predictive tax control, alignment with international standards, digital intelligence... The General Tax Directorate (DGI) has just unveiled its strategic plan for the 2024-2028 period. A roadmap on which it has been working for several months.
The new strategy, the third after those deployed since 2012, is built around six priorities on which the tax authority will focus over the next five years, capitalizing on «the achievements and lessons learned from the assessment of the two previous experiences in terms of the quality of digital transactions, mastery of DATA, skills and revenue mobilization», reads the presentation note from Younes Idrissi Kaïtouni, Director General, a note dated December 29, 2023.
The first pillar of the new strategy concerns the mobilization of full fiscal potential. The aim is to achieve a situation in which all citizens contribute to the tax effort according to their ability to pay. To achieve this, the DGI will proactively tackle all forms of non-compliance, including of course tax evasion and avoidance, the informal sector, and other issues. This presupposes the integrity, reliability, and completeness of the taxpayer register, which is essential for sound decision-making. In particular, this involves detecting potential taxpayers who have not yet been entered on the tax authorities’ registers for the various taxes, analyzing the rate of declarations filed on time, controlling non-tax-filers...
At the same time, the administration will be working to improve the sincerity of tax returns through predictive tax auditing, reinforcing payment compliance and diversifying tax collection methods, with the aim of ensuring tax fairness and the country’s financial viability. The DGI will also focus on «customer experience» where the customer is the taxpayer, who faces a number of challenges in meeting his or her tax obligations, and for whom the administration wishes to make it as easy as possible to meet these obligations as smoothly as possible. This is achieved by promoting good tax citizenship through the dissemination and communication of legislative provisions. In fact, for some time now, tax authorities have been regularly publishing a number of practical guides covering various aspects of local and international taxation, as well as other taxes. The DGI promises to go even further in improving the quality of its service through greater professionalism on the part of its teams.
Hassan EL ARIF
